Because we are involved in the testing and analysis of samples provided by our clients, our custom-matched kits bear a much higher level of responsibility on our part. We want our clients to be happy with the results, and it is in our best interest to make sure this happens. Our guarantee for our custom-matched kits is outlined below.
Upon receipt of a custom-matched kit, test our system on a non-conspicuous area of your leather. If you are not fully satisfied that the results will be as expected, simply return your kit within 30 days of shipping date for a refund of the purchase price.
For a period of one (1) year after the restoration project using our custom-matched kit is completed, if any subsequent failure becomes evident that we deem is not related to any pre-existing condition(s) and/or improper application, but due to material failure, we will:
As we are not involved in the testing and analysis of a client's specific leather with the purchase of a stock color kit, our liability is limited to:
Any kit component purchased separately from a kit may be returned in un-used condition for a refund. Returns of used items will not be accepted. Shipping costs are non-refundable.
Any of our leather care and maintenance products can be returned for a refund, provided 75% or more of the product remains un-used. Shipping costs are non-refundable.
All returns including custom kits, stock kits, kit components, and care/maintenance products may be subject to a 25% restocking fee. The restocking fee will be assessed at our sole discretion.